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Here are some frequently asked
questions:
When will I receive my first new wine release
shipment?
Your first shipment will consist of
the next new wine release after you’ve signed up for the
club.
How often will I receive new
releases?
At CHW we release wines when they
are ready, not according to a set schedule. This means we might go
two months without releasing a wine and then release 5 new wines in
one month.
How often will I be
billed?
You will be billed at the time of
release, so the amount charged to your credit card will be higher
for months with more releases. It is important to keep this in mind
so your credit card is not maxed out when you are on an important
date and there are no surprises when you get your credit card bill!
New releases will be shipped within 48 hours of billing unless
notified otherwise.
Can I opt out of the
club?
You can opt out at any time. but if
you opt out AFTER the shipment of the release, you will be required
to pay for the wine in transit.
When will my 15% off discount on
all CHW orders be active?
After your first new release
package has shipped.
What if I don't like a
release?
There is a chance some of our
releases may not suit your tastes. Although we understand this, one
of the benefits of our club is to try new wines, ones you might not
try otherwise. So, we cannot accept returns on the wines shipped as
part of the club program.
May I have my new release
shipments placed on Buy & Hold?
New release shipments cannot be
placed on Buy & Hold. During the months of April through
October, we will not be shipping on Fridays to try and avoid
shipments getting stuck in warehouses over the weekend during hot
weather.
What if my shipment is returned
because I’m not home or forgot to update my address
information?
The first time a shipment is
returned to us, we will split the reshipping charges with you. If
it happens a second time, we will be happy to reship but will be
unable to split the charges with you.
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